Dine in collects information from its Users. The categories of information we collect are described below in this Section 1.
Sign Up and Profile Information. When you sign up and/or place an order through Dine in as a Customer, you provide us with information, including, but not limited to your name, email address, physical address, and phone number. If you sign up using your Facebook or Google account, we receive information including your name and email address. After registration, Customers can add multiple delivery addresses to their profile.
Order Information. When you place an order, we collect information related to the order, which may include items purchased, special instructions, date and time of order, and subtotal.
Feedback. We may ask you for feedback on your order, which may include rating of experience, the applicable Merchant, and/or the applicable Courier.
Surveys. We may offer an opportunity to participate in surveys, promotions, or contests. When a User participates, we may request certain information which may include name and email address.
Payment Information. When you add a payment card to your Dine in account, a third-party payments service provider receives your card information. We do not store full payment card information on our servers.
Profile Information. A Merchant who signs up for our Platform or a Partner who utilizes our Platform provides us with certain information, including, but not limited to contact name, phone number, email address, physical address, hours, and product information, including product details and price.
Payment Information. We may receive Merchants’ bank account information to provide payment as well as any other information necessary to set up payment.
Communications. If you contact us directly, we may collect additional information about you. For example, when you contact our Customer Support team, or text with us and our Couriers, we will receive and may retain your name, email address, and the contents of any message or attachments that you may send to us, as well as any other information you choose to provide.
Location and Sensor Information. We receive a Customer’s location information when you’re using the Dine in app, including when the app is in use in the foreground or background. We may continuously collect location information and other motion-generated or orientation-generated mobile sensor data from Couriers when the Dine in app is in use in the foreground or background in order to personalize the app experience, assist in finding available markets and/or available delivery opportunities, offer delivery incentives, track the progress and completion of deliveries, and other similar purposes. We also use this information for analytics purposes. For information on your choices for sharing location information, please consult Section 6 on Your Choices.
Device Information. We receive information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, unique device identifiers, other information such as your device type and, if you register with your Facebook account, your Facebook identifier.
Usage Information. We automatically receive information about your interactions with our Platform, such as the pages you were visiting before accessing the Site or mobile application, or other content you view, the products you search for or purchase, and the dates and times of your visits, to help us understand how you use our Platform, help us improve our Platform, and provide you information about our Platform, Merchants, and Partners.
Call and Text Information. We work with one or more third parties to facilitate phone calls and messages between Customers and Dine in. We receive information about these communications including the date and time of the call or message, the parties’ phone numbers and/or email addresses, and the content of the messages. By using Dine in services, including communicating with Dine in, you consent to the receipt, recording, and monitoring by Dine in of messages between you and Dine in for quality assurance, customer service, security and fraud prevention. We do record and/or have access to the content of phone calls between Users and Dine in.
If cookies are disabled on your computer, tablet or mobile, your experience on the website may be limited. For example, you may not be able to browse freely or use specific functions or features.
Dine in users may not send, publish, or share any false, misleading, or deceptive communications in connection with participation in the referral program. These actions may violate various local and/or international laws. In addition, Dine in users may not send any referral emails, text messages, or other communications to children under the age of 18.
Information We Receive From Partners. If you make a purchase through one of our Partners that offers delivery with Dine in, we receive information about your purchase, including your name, phone number, the product you purchased, and the delivery location.
Information From Affiliates and Non-Affiliated Third Parties. We may collect information about you or others through Dine in affiliates or through non-affiliated third parties. For example, you may be able to access the Platform through a social networking account, such as Facebook. If you access the Platform through your Facebook account, you may allow us to have access to certain information in your Facebook profile. This may include your name, profile picture, gender, networks, and/or email address and other information you allow to be imported from Facebook, which is controlled in your Facebook privacy settings.
Social networking sites, such as Facebook, have their own policies for handling your information. For a description of how these sites may use and disclose your information, including any information you make public, please consult the sites' privacy policies. We have no control over how any third-party site uses or discloses the personal information it collects about you.
We may also collect information about you or others through non-affiliated third parties. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau, or information to verify your identity or trustworthiness, or for other fraud or safety protection purposes. We may also collect demographic information, which may include information such as income, marital status, spending habits, and other information pertaining to customers. We may combine information that we collect from you through the Platform with information that we obtain from such affiliated and non-affiliated third parties and information derived from any other products or services we provide.
We use the information collected from and about Users for the following business and commercial purposes:
We will also analyze data about your use of the Platform to assist in making certain assumptions about what you may be interested in. This may be used in order to send you more tailored marketing communications and to present you with offers that you may be interested in.
Dine in also uses the data we collect to provide customer support, including but not limited to responding to customer support questions or your requests, and investigating and addressing User concerns.
To facilitate delivery of orders, Couriers and Customers may have access to certain information about each other. When Couriers are offered delivery opportunities, they may be able to see the Customer’s delivery location. Once a Courier accepts a delivery request from a Customer, the Customer may see the Courier’s first name and last initial, photo, real-time location (which may reveal locations of other Customer to whom a Courier is providing a delivery), and/or other information to identify the Courier, including, but not limited to the Courier’s license plate, and color, make, and model of vehicle. Couriers may see the Customer’s first name and last initial, and the Customer’s delivery address and/or real-time location. Customer and Courier phone numbers are masked and, only in rare instances, may they be able to see the other’s phone number. After a delivery, we may share feedback or comments that a Customer provides with a Courier, but we will not identify the Customer. If you are a Customer and do not want a Courier to know you provided certain feedback or comments, please do not include identifying information in that feedback or those comments. We may also share with Couriers their aggregate ratings.
Before a Courier picks up the delivery from the Merchant and/or Partner and during the delivery, the Merchant and/or Partners may be able to see the Courier’s name, real-time location, and may be able to communicate directly with the Courier.
We share your information with service providers that perform services on our behalf, including all of the uses described in this Section 3. Some examples of service providers are third parties we use for payment processing, advertising, marketing, and analytics.
We may share your information with third parties in the following cases:
We and our third-party vendors may use Device IDs and other automated technologies (including cookie identifiers on our website), along with other collected information, to deliver content or tailor ads when you are on our Platform or on other devices, apps or websites. These ads may be based, for instance, on the types of websites that you visit over time, the types of apps you have on your device, or de-identified information about you and your likely interests, based on your activities off of our Platform. This type of advertising is often called “interest-based” or “personalized” advertising—and when it occurs on mobile apps, “cross-app” advertising.
Partners that we or others work with to do the above may track your activities over time (including across different apps or websites) by collecting information through automated means, and they may use this information, and other information they receive from us or other sources, to deliver advertisements to you. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored marketing, you may visit the Network Advertising Initiative's Consumer Opt-Out Link and/or the Digital Advertising Alliance's Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. You can also opt out of cross-app advertising by following the instructions for your operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices). Please note that to the extent advertising technology is integrated into the Platform, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI's and DAA's websites, accessible by the above links.
You may choose to enable or log in to our Platform via various online services, including social networking services like Facebook and Google. Our Services also may enable you to access social networking services such as Facebook, Twitter, Instagram, or Snapchat (collectively, “Social Network”) directly or indirectly through our Platform.
You may also have the option of posting your activities on our Platform and other content to a Social Network when you access content through our Platform. For example, you may post to Facebook that you placed an order with Dine in. Keep in mind that your usage of Social Network features is governed by applicable Social Networks and not by Dine in, and may be visible or accessible to the public.
Profile Information. You can update your profile information through your profile settings. If you need to change the email address associated with your account, please contact us via the customer service Chat function in the Platform.
Location Information. While you can prevent your device from sharing location information at any time through your device’s operating system settings, Customer and Courier location is core to our Platform and without it, you may not be able to successfully use our Platform
Email Subscriptions. You can always unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out from receiving promotional messages from us, you will continue to receive administrative messages from us.
Account Deletion. If you would like to delete your Dine in account, please contact us through the customer service Chat function in the Platform with your request. If you choose to delete your account, we will delete it for you, but may retain certain information to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law and/or regulations.
Our Platform may contain links to other websites, products, or services that we do not have control over. Please be aware that we are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before giving them your information.
We are committed to protecting your information. We use technical and organizational measures to safeguard your personal information against loss, theft and unauthorized/ accidental access, use and modification. Such measures shall ensure providing appropriate level of security taking into account the latest technological security measures, the associated cost, the nature of the data to be processed and the potential risks involved. Unfortunately, no security measures can be 100% secure, so we cannot guarantee the security of Users’ data. While we do our best to protect your information, you are also responsible for protecting your information by, for example, protecting your account credentials. If you have any reason to believe that your account has been compromised, please notify us immediately through the customer service Chat function on the Platform.
Dine in is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe that a child under the age of 13 has given us personal information, please contact us via the customer service Chat function on the Platform.
Under Law No. (30) of 2018 with respect to the Personal Data Protection Law (“PDPL”), and subject to exceptions, Bahraini residents have certain rights regarding their data, including:
Mr. Anoop Madhavan
Director of Finance, Dine in W.L.L.